--- title: Ultracomms Blog | Amy Booth --- [![Ultracomms](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/logo.svg "Ultracomms")](https://www.ultracomms.com/) - [Solutions](https://www.ultracomms.com/solutions/) - [Omnichannel](https://www.ultracomms.com/solutions/omnichannel) - [Inbound](https://www.ultracomms.com/solutions/inbound) - [Outbound](https://www.ultracomms.com/solutions/outbound) - [Secure Payments](https://www.ultracomms.com/solutions/secure-payments) - [Speech Analytics](https://www.ultracomms.com/solutions/speech-analytics) - [Support](https://www.ultracomms.com/support/) - [About](https://www.ultracomms.com/about/) - [Accreditations](https://www.ultracomms.com/accreditations) - [Partners](https://www.ultracomms.com/partners) - [Meet the Team](https://www.ultracomms.com/team) - [Blog](https://blog.ultracomms.com/) - [Testimonials](https://www.ultracomms.com/testimonials/) - [Contact](https://www.ultracomms.com/contact/) ![Open search form](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/search.svg "Open search form") [Book a Consultation](https://www.ultracomms.com/book-a-consultation) ![Open Menu](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/menu.svg "Open Menu") × ![ultracomms](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/ultracomms-white-logo.svg "ultracomms") - [Solutions](https://www.ultracomms.com/solutions/) - [Omnichannel](https://www.ultracomms.com/solutions/omnichannel) - [Inbound](https://www.ultracomms.com/solutions/inbound) - [Outbound](https://www.ultracomms.com/solutions/outbound) - [Secure Payments](https://www.ultracomms.com/solutions/secure-payments) - [Speech Analytics](https://www.ultracomms.com/solutions/speech-analytics) - [Support](https://www.ultracomms.com/support/) - [About](https://www.ultracomms.com/about/) - [Accreditations](https://www.ultracomms.com/accreditations) - [Partners](https://www.ultracomms.com/partners) - [Meet the Team](https://www.ultracomms.com/team) - [Blog](https://blog.ultracomms.com/) - [Testimonials](https://www.ultracomms.com/testimonials/) - [Contact](https://www.ultracomms.com/contact/) [Book a Consultation](https://www.ultracomms.com/book-a-consultation) # Ultracomms Blog The latest from Ultracomms Blog [![](https://blog.ultracomms.com/hs-fs/hubfs/InternationalWomensDayVictoria.png?width=720&name=InternationalWomensDayVictoria.png)](https://blog.ultracomms.com/international-womens-day-2020-meet-victoria) ## [International Women’s Day 2020 – Meet Victoria](https://blog.ultracomms.com/international-womens-day-2020-meet-victoria) Many of us are lucky enough to work in a modern environment where we are all treated with equality regardless of gender, but It hasn’t always been this way and it’s not the case for everyone.... [Read article](https://blog.ultracomms.com/international-womens-day-2020-meet-victoria) [![](https://blog.ultracomms.com/hs-fs/hubfs/secret.jpg?width=720&name=secret.jpg)](https://blog.ultracomms.com/our-very-own-secret-agent-santa-a-christmas-tail) ## [Our Very Own ‘Secret Agent’ Santa (A Christmas Tail)](https://blog.ultracomms.com/our-very-own-secret-agent-santa-a-christmas-tail) Christmas traditions don’t come any more traditional than the annual Secret Santa…; joke mugs, alcohol and choccies are also pretty standard fare. [Read article](https://blog.ultracomms.com/our-very-own-secret-agent-santa-a-christmas-tail) [![](https://blog.ultracomms.com/hs-fs/hubfs/Naomi.jpg?width=720&name=Naomi.jpg)](https://blog.ultracomms.com/ultracomms-pledge-to-support-naomi-house-jacksplace-in-2020) ## [Ultracomms' pledge to support Naomi House & Jacksplace in 2020](https://blog.ultracomms.com/ultracomms-pledge-to-support-naomi-house-jacksplace-in-2020) Today is Giving Tuesday so there’s no better day to announce our pledge to support Naomi House and Jacksplace as our charity of the year for 2020. [Read article](https://blog.ultracomms.com/ultracomms-pledge-to-support-naomi-house-jacksplace-in-2020) [![5 reasons why employee engagement is no game.](https://blog.ultracomms.com/hs-fs/hubfs/blog-no-game-1280x848.jpg?width=720&name=blog-no-game-1280x848.jpg)](https://blog.ultracomms.com/5-reasons-why-employee-engagement-is-no-game) ## [5 reasons why employee engagement is no game.](https://blog.ultracomms.com/5-reasons-why-employee-engagement-is-no-game) If you read a lot of industry news and commentary, you’ll notice that gamification is often promoted for its employee engagement benefits, particularly in a contact centre setting. We thought we’d... [Read article](https://blog.ultracomms.com/5-reasons-why-employee-engagement-is-no-game) [![](https://blog.ultracomms.com/hs-fs/hubfs/memorable.jpg?width=720&name=memorable.jpg)](https://blog.ultracomms.com/the-most-memorable-days-usually-end-with-the-dirtiest-clothes) ## [The most memorable days usually end with the dirtiest clothes!](https://blog.ultracomms.com/the-most-memorable-days-usually-end-with-the-dirtiest-clothes) On Sunday 22nd September, the Ultracomms team set off to Tough Mudder to take part in a 5k course including obstacles, heights and a LOT of mud! [Read article](https://blog.ultracomms.com/the-most-memorable-days-usually-end-with-the-dirtiest-clothes) [![](https://blog.ultracomms.com/hs-fs/hubfs/greener.jpg?width=720&name=greener.jpg)](https://blog.ultracomms.com/making-the-grass-greener-is-easier-than-you-think) ## [Making the grass greener is easier than you think...](https://blog.ultracomms.com/making-the-grass-greener-is-easier-than-you-think) Customers don’t always behave how companies expect. As customers ourselves, we’re all too busy juggling jobs, family commitments, bills and appointments and we sometimes forget that during our busy... [Read article](https://blog.ultracomms.com/making-the-grass-greener-is-easier-than-you-think) [![](https://blog.ultracomms.com/hs-fs/hubfs/collections.jpg?width=720&name=collections.jpg)](https://blog.ultracomms.com/improving-customer-experience-in-collections) ## [Improving Customer Experience in Collections](https://blog.ultracomms.com/improving-customer-experience-in-collections) When working in the collections industry, it is important to understand that no one wants to have a defaulted account or fall behind on payments. Sometimes individual circumstances mean that payments... [Read article](https://blog.ultracomms.com/improving-customer-experience-in-collections) [![](https://blog.ultracomms.com/hs-fs/hubfs/beware.jpg?width=720&name=beware.jpg)](https://blog.ultracomms.com/beware-third-party-payment-processing-services-for-your-contact-centre) ## [Beware third party payment processing services for your contact centre…](https://blog.ultracomms.com/beware-third-party-payment-processing-services-for-your-contact-centre) Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO (mail order telephone order) transactions become a target for fraud. Choosing a payment processing... [Read article](https://blog.ultracomms.com/beware-third-party-payment-processing-services-for-your-contact-centre) [![](https://blog.ultracomms.com/hs-fs/hubfs/omnichannel-1.jpg?width=720&name=omnichannel-1.jpg)](https://blog.ultracomms.com/so-what-can-omnichannel-contact-management-do-for-me) ## [What are the benefits of omnichannel contact management?](https://blog.ultracomms.com/so-what-can-omnichannel-contact-management-do-for-me) I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full of jargon so I thought it would be a good idea to de-mystify omnichannel contact management for CTO’s and... [Read article](https://blog.ultracomms.com/so-what-can-omnichannel-contact-management-do-for-me) [![](https://blog.ultracomms.com/hs-fs/hubfs/taking.jpg?width=720&name=taking.jpg)](https://blog.ultracomms.com/taking-payments-get-ready-for-changes-to-the-european-payment-services-directive) ## [Taking payments? Get ready for changes to the European Payment Services Directive.](https://blog.ultracomms.com/taking-payments-get-ready-for-changes-to-the-european-payment-services-directive) #### **Introduction** The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has been updated with a new set of requirements designed to combat fraud, increase... [Read article](https://blog.ultracomms.com/taking-payments-get-ready-for-changes-to-the-european-payment-services-directive) [![](https://blog.ultracomms.com/hs-fs/hubfs/maybe.jpg?width=720&name=maybe.jpg)](https://blog.ultracomms.com/call-me-maybe) ## [Call Me Maybe\*](https://blog.ultracomms.com/call-me-maybe) One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other channels... [Read article](https://blog.ultracomms.com/call-me-maybe) [![](https://blog.ultracomms.com/hs-fs/hubfs/balance.jpg?width=720&name=balance.jpg)](https://blog.ultracomms.com/how-to-balance-technology-and-human-interactions-to-optimise-customer-experience) ## [How to balance technology and human interaction in the Travel Industry contact centre.](https://blog.ultracomms.com/how-to-balance-technology-and-human-interactions-to-optimise-customer-experience) Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly and simply explain how it works, gain a clear competitive advantage... [Read article](https://blog.ultracomms.com/how-to-balance-technology-and-human-interactions-to-optimise-customer-experience) [Prev](https://blog.ultracomms.com/author/amy/page/0) [1](https://blog.ultracomms.com/author/amy/page/1) [2](https://blog.ultracomms.com/author/amy/page/2) [3](https://blog.ultracomms.com/author/amy/page/3) [Next](https://blog.ultracomms.com/author/amy/page/2) - Solutions - [Omnichannel](https://www.ultracomms.com/solutions/omnichannel) - [Inbound Contact Centre](https://www.ultracomms.com/solutions/inbound) - [Outbound Contact Centre](https://www.ultracomms.com/solutions/outbound) - [Secure Payments](https://www.ultracomms.com/solutions/secure-payments) - [Speech Analytics](https://www.ultracomms.com/solutions/speech-analytics) - Support - [Support](https://www.ultracomms.com/support/) - About - [About](https://www.ultracomms.com/about/) - [Accreditations](https://www.ultracomms.com/about/accreditations/) - [Partners](https://www.ultracomms.com/about/partners/) - [Team](https://www.ultracomms.com/about/team/) - Resources - [Testimonials](https://www.ultracomms.com/testimonials/) - [Blog](https://blog.ultracomms.com/) - [Modern Slavery Act Statement](https://www.ultracomms.com/modern-slavery-act/) - [Acceptable Use Policy](https://www.ultracomms.com/acceptable-use-policy/) - [Terms and Conditions](https://www.ultracomms.com/terms-conditions/) - [Privacy Policy](https://www.ultracomms.com/privacy-policy/) ![Ultracomms](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/ultracomms-white-logo.svg "Ultracomms") Contact us [![Phone](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/phone.svg "Phone") +44 (0) 207 965 0207](tel:02079650207) [![email](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/email.svg "email") sales@ultracomms.com](mailto:sales@ultracomms.com) [![contact](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/contact-icon.svg "contact") Contact us](https://www.ultracomms.com/contact) - [![linkedin](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/linkedin.svg "linkedin")](https://www.linkedin.com/company/ultracomms/) - [![twitter](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/twitter.svg "twitter")](https://twitter.com/UltraComms) [Client Login](https://client.ultraasp.net/Ultra.Client/Default.aspx) Copyright © 2020 Ultracomms