Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about contact centres and confirms they still want...
Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new research by Ultracomms has found. The...
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+ helps call centres boost outbound agent...
Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches which are “likely to result in the risk of harm to individuals”. The UK is...
Businesses take a risk every time they ask a customer to read card details out over the phone. Can the information be overheard? Can the data be compromised?
It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform. And now Ultracomms has won an award at the PCI 2019 Awards for Excellence in London for its...
We asked independent expert Philip Morton for his view: "The Payment Card Industry (PCI) Data Security Standard (DSS) is over ten years old. In that time, has it made any difference to consumer...
The January sales are in full swing and one thing is clear – more and more consumers will be looking to purchase their bargains from the comfort of their own homes.
Ultracomms, a leading provider of PCI DSS compliant secure telephone payment solutions, has warned businesses that they must urgently review the way they take card payments over the phone after the...
With £8.2bn estimated to have been spent by UK consumers over the Black Friday/Cyber Monday weekend, and total consumer spending for Q4 expected to top £98.8bn once Christmas shopping has finished,...
The Dixons Carphone data breach will go down as one of the biggest data breaches at a single firm in UK history – and is a stark reminder to all businesses that we live in a new era of cybersecurity....
Ultracomms will be attending the Total Telecom Congress to showcase an innovative payment solution that is transforming industry compliance and can be seamlessly integrated into telecom providers’...
