--- title: Ultracomms Blog --- [![Ultracomms](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/logo.svg "Ultracomms")](https://www.ultracomms.com/) - [Solutions](https://www.ultracomms.com/solutions/) - [Omnichannel](https://www.ultracomms.com/solutions/omnichannel) - [Inbound](https://www.ultracomms.com/solutions/inbound) - [Outbound](https://www.ultracomms.com/solutions/outbound) - [Secure Payments](https://www.ultracomms.com/solutions/secure-payments) - [Speech Analytics](https://www.ultracomms.com/solutions/speech-analytics) - [Support](https://www.ultracomms.com/support/) - [About](https://www.ultracomms.com/about/) - [Accreditations](https://www.ultracomms.com/accreditations) - [Partners](https://www.ultracomms.com/partners) - [Meet the Team](https://www.ultracomms.com/team) - [Blog](https://blog.ultracomms.com/) - [Testimonials](https://www.ultracomms.com/testimonials/) - [Contact](https://www.ultracomms.com/contact/) ![Open search form](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/search.svg "Open search form") [Book a Consultation](https://www.ultracomms.com/book-a-consultation) ![Open Menu](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/menu.svg "Open Menu") × ![ultracomms](https://blog.ultracomms.com/hubfs/raw_assets/public/Ultracomms_April_2020/images/ultracomms-white-logo.svg "ultracomms") - [Solutions](https://www.ultracomms.com/solutions/) - [Omnichannel](https://www.ultracomms.com/solutions/omnichannel) - [Inbound](https://www.ultracomms.com/solutions/inbound) - [Outbound](https://www.ultracomms.com/solutions/outbound) - [Secure Payments](https://www.ultracomms.com/solutions/secure-payments) - [Speech Analytics](https://www.ultracomms.com/solutions/speech-analytics) - [Support](https://www.ultracomms.com/support/) - [About](https://www.ultracomms.com/about/) - [Accreditations](https://www.ultracomms.com/accreditations) - [Partners](https://www.ultracomms.com/partners) - [Meet the Team](https://www.ultracomms.com/team) - [Blog](https://blog.ultracomms.com/) - [Testimonials](https://www.ultracomms.com/testimonials/) - [Contact](https://www.ultracomms.com/contact/) [Book a Consultation](https://www.ultracomms.com/book-a-consultation) # Ultracomms Blog The latest from Ultracomms Blog [![](https://blog.ultracomms.com/hs-fs/hubfs/UC_Future_compliance_blog_graphic2-1.jpg?width=720&name=UC_Future_compliance_blog_graphic2-1.jpg)](https://blog.ultracomms.com/moving-towards-the-future-state-of-quality-and-compliance-with-speech-analytics) ## [Moving towards the future state of quality and compliance with Speech Analytics](https://blog.ultracomms.com/moving-towards-the-future-state-of-quality-and-compliance-with-speech-analytics) ### **The current state of QA for most contact centres** When it comes to quality assurance practices, the average business contact centre monitors between as little as 1-2% of their overall volume of calls.  [Read article](https://blog.ultracomms.com/moving-towards-the-future-state-of-quality-and-compliance-with-speech-analytics) [![](https://blog.ultracomms.com/hs-fs/hubfs/Transcending_pandemic_Linked_in_graphic.jpg?width=720&name=Transcending_pandemic_Linked_in_graphic.jpg)](https://blog.ultracomms.com/transitioning-contact-centre-challenges-during-the-pandemic-with-the-aid-of-speech-analytics) ## [Transitioning Contact Centre Challenges during the Pandemic with the aid of Speech Analytics](https://blog.ultracomms.com/transitioning-contact-centre-challenges-during-the-pandemic-with-the-aid-of-speech-analytics) COVID-19 has been an unexpected event that has caused significant impact on contact centres across the country. [Read article](https://blog.ultracomms.com/transitioning-contact-centre-challenges-during-the-pandemic-with-the-aid-of-speech-analytics) [![Why compliance can make or break your CX strategy](https://blog.ultracomms.com/hs-fs/hubfs/UC_Compliance_blog_graphic.jpg?width=720&name=UC_Compliance_blog_graphic.jpg)](https://blog.ultracomms.com/whycompliancecanmakeorbreakyourcxstrategy) ## [Why Compliance Can Make Or Break Your CX Strategy](https://blog.ultracomms.com/whycompliancecanmakeorbreakyourcxstrategy) It’s no secret that most businesses are heavily investing their time, money and energy into CX.  [Read article](https://blog.ultracomms.com/whycompliancecanmakeorbreakyourcxstrategy) [![Walking the CX tightrope](https://blog.ultracomms.com/hs-fs/hubfs/UC_Tightrope_blog_graphic.jpg?width=720&name=UC_Tightrope_blog_graphic.jpg)](https://blog.ultracomms.com/walking-the-cx-tightrope-how-to-juggle-customers-and-compliance) ## [Walking the CX tightrope: how to juggle customers and compliance](https://blog.ultracomms.com/walking-the-cx-tightrope-how-to-juggle-customers-and-compliance) They may not look like it at first glance, but contact centre teams are some of the most skilled acrobats around. They have to face delicate balancing acts on a daily basis when it comes to customer... [Read article](https://blog.ultracomms.com/walking-the-cx-tightrope-how-to-juggle-customers-and-compliance) [![](https://blog.ultracomms.com/hs-fs/hubfs/Real_operational_vis_Linked_in_graphic%20(1).jpg?width=720&name=Real_operational_vis_Linked_in_graphic%20(1).jpg)](https://blog.ultracomms.com/how-contact-centres-can-achieve-and-action-real-operational-visibility) ## [How contact centres can achieve and action real operational visibility](https://blog.ultracomms.com/how-contact-centres-can-achieve-and-action-real-operational-visibility) Contact centres have come a long way from the days of operational improvement being down to guesswork.In as little as the last 5 or 6 years, the capabilities of technologies available to call centre... [Read article](https://blog.ultracomms.com/how-contact-centres-can-achieve-and-action-real-operational-visibility) [![](https://blog.ultracomms.com/hs-fs/hubfs/6_steps_Linked_in_graphic.jpg?width=720&name=6_steps_Linked_in_graphic.jpg)](https://blog.ultracomms.com/how-to-make-your-data-work-harder-6-steps-to-better-contact-centre-reporting) ## [How to make your data work harder: 6 steps to better contact centre reporting](https://blog.ultracomms.com/how-to-make-your-data-work-harder-6-steps-to-better-contact-centre-reporting) In our last blog, we looked at which platforms can give contact centres real operational visibility, and offered some advice on how those at the helm could use the insights from these data sources to... [Read article](https://blog.ultracomms.com/how-to-make-your-data-work-harder-6-steps-to-better-contact-centre-reporting) [![How to adapt your Customer Experience to the 'New Now'](https://blog.ultracomms.com/hs-fs/hubfs/The%20new%20now.jpeg?width=720&name=The%20new%20now.jpeg)](https://blog.ultracomms.com/how-to-adapt-your-customer-experience-to-the-new-now) ## [How to adapt your Customer Experience to the 'New Now'](https://blog.ultracomms.com/how-to-adapt-your-customer-experience-to-the-new-now) During these difficult times, most businesses have experienced a negative impact on staffing.  [Read article](https://blog.ultracomms.com/how-to-adapt-your-customer-experience-to-the-new-now) [![How to deliver exponential business growth and campaign success through ‘proactive CX’](https://blog.ultracomms.com/hs-fs/hubfs/UC_exponential_growth_blog_graphic.jpg?width=720&name=UC_exponential_growth_blog_graphic.jpg)](https://blog.ultracomms.com/how-to-deliver-exponential-business-growth-and-campaign-success-through-proactive-cx) ## [How to deliver exponential business growth and campaign success through ‘proactive CX’](https://blog.ultracomms.com/how-to-deliver-exponential-business-growth-and-campaign-success-through-proactive-cx) In our previous post, we talked about the importance of having a game plan when it comes to selecting your CX solution and pitching it to the powers that be. [Read article](https://blog.ultracomms.com/how-to-deliver-exponential-business-growth-and-campaign-success-through-proactive-cx) [![5 qualities of a CX solution that will guarantee top-down investment](https://blog.ultracomms.com/hs-fs/hubfs/5_qualities_Linked_in_graphic.jpg?width=720&name=5_qualities_Linked_in_graphic.jpg)](https://blog.ultracomms.com/5-qualities-of-a-cx-solution-that-will-guarantee-top-down-investment) ## [5 Qualities of a CX Solution That Will Guarantee Top-Down Investment](https://blog.ultracomms.com/5-qualities-of-a-cx-solution-that-will-guarantee-top-down-investment) **Great CX-pectations** We aren’t going to sugarcoat it for the sake of politeness – if you’re a senior manager for a contact centre, you’ve got a very hard job on your hands. As if being up to... [Read article](https://blog.ultracomms.com/5-qualities-of-a-cx-solution-that-will-guarantee-top-down-investment) [![](https://blog.ultracomms.com/hs-fs/hubfs/RemoteworkingImage-1-1280x642.jpg?width=720&name=RemoteworkingImage-1-1280x642.jpg)](https://blog.ultracomms.com/with-ucms-maintaining-the-visibility-and-security-of-your-contact-centre-operation-and-empowering-advisors-from-any-location-is-ultra-easy) ## [With UCMS, maintaining the visibility and security of your contact centre operation, and empowering advisors from any location is Ultra easy](https://blog.ultracomms.com/with-ucms-maintaining-the-visibility-and-security-of-your-contact-centre-operation-and-empowering-advisors-from-any-location-is-ultra-easy) Ultracomms Call Management System (UCMS) is an omnichannel cloud contact centre solution with integrated secure payment handling software, reporting and speech analytics capabilities. Established in... [Read article](https://blog.ultracomms.com/with-ucms-maintaining-the-visibility-and-security-of-your-contact-centre-operation-and-empowering-advisors-from-any-location-is-ultra-easy) [![](https://blog.ultracomms.com/hs-fs/hubfs/InternationalWomensDayVictoria.png?width=720&name=InternationalWomensDayVictoria.png)](https://blog.ultracomms.com/international-womens-day-2020-meet-victoria) ## [International Women’s Day 2020 – Meet Victoria](https://blog.ultracomms.com/international-womens-day-2020-meet-victoria) Many of us are lucky enough to work in a modern environment where we are all treated with equality regardless of gender, but It hasn’t always been this way and it’s not the case for everyone.... [Read article](https://blog.ultracomms.com/international-womens-day-2020-meet-victoria) [![](https://blog.ultracomms.com/hs-fs/hubfs/secret.jpg?width=720&name=secret.jpg)](https://blog.ultracomms.com/our-very-own-secret-agent-santa-a-christmas-tail) ## [Our Very Own ‘Secret Agent’ Santa (A Christmas Tail)](https://blog.ultracomms.com/our-very-own-secret-agent-santa-a-christmas-tail) Christmas traditions don’t come any more traditional than the annual Secret Santa…; joke mugs, alcohol and choccies are also pretty standard fare. 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