How to deliver exponential business growth and campaign success through ‘proactive CX’

In our previous post, we talked about the importance of having a game plan when it comes to selecting your CX solution and pitching it to the powers that be.

5 Qualities of a CX Solution That Will Guarantee Top-Down Investment

Great CX-pectations
We aren’t going to sugarcoat it for the sake of politeness – if you’re a senior manager for a contact centre, you’ve got a very hard job on your hands.
 
As if being up...

With UCMS, maintaining the visibility and security of your contact centre operation, and empowering advisors from any location is Ultra easy

Ultracomms Call Management System (UCMS) is an omnichannel cloud contact centre solution with integrated secure payment handling software, reporting and speech analytics capabilities.

Established...

International Women’s Day 2020 – Meet Victoria

Many of us are lucky enough to work in a modern environment where we are all treated with equality regardless of gender, but It hasn’t always been this way and it’s not the case for everyone....

Our Very Own ‘Secret Agent’ Santa (A Christmas Tail)

Christmas traditions don’t come any more traditional than the annual Secret Santa…; joke mugs, alcohol and choccies are also pretty standard fare.

Ultracomms' pledge to support Naomi House & Jacksplace in 2020

Today is Giving Tuesday so there’s no better day to announce our pledge to support Naomi House and Jacksplace as our charity of the year for 2020.

5 reasons why employee engagement is no game.

If you read a lot of industry news and commentary, you’ll notice that gamification is often promoted for its employee engagement benefits, particularly in a contact centre setting. We thought we’d...

The most memorable days usually end with the dirtiest clothes!

On Sunday 22nd September, the Ultracomms team set off to Tough Mudder to take part in a 5k course including obstacles, heights and a LOT of mud!

Making the grass greener is easier than you think...

Customers don’t always behave how companies expect. As customers ourselves, we’re all too busy juggling jobs, family commitments, bills and appointments and we sometimes forget that during our...

Improving Customer Experience in Collections

When working in the collections industry, it is important to understand that no one wants to have a defaulted account or fall behind on payments. Sometimes individual circumstances mean that...

Beware third party payment processing services for your contact centre…

Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO (mail order telephone order) transactions become a target for fraud.  Choosing a payment...

What are the benefits of omnichannel contact management?

I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full of jargon so I thought it would be a good idea to de-mystify omnichannel contact management for CTO’s and...