The most memorable days usually end with the dirtiest clothes!

On Sunday 22nd September, the Ultracomms team set off to Tough Mudder to take part in a 5k course including obstacles, heights and a LOT of mud!

An event where your hierarchy in the company means nothing, the Chairman and CEO joined forces with Directors, IT Technicians, Developers and Client Service Executives all in the name of having fun in the mud for a great cause. Our chosen charity was Mind, a charity that not only provides advice and support to anyone experiencing a mental health problem, but also carries out work to improve services, raise awareness and promote understanding.

Every year, one in four of us will experience a mental health problem. The good news is, public attitudes to mental health are improving and we are delighted to have supported such a worthy cause.

Even through grazed knees, aching muscles, rain and muddy clothes, the UltraWarriors managed to complete the course with flying colours.

Victoria Ford, Technical Client Services Executive at Ultracomms and organiser of the team event said “We had a great day and are really pleased to have exceeded our target and be donating more to Mind than originally thought. Although it was a challenge, everyone worked really well as a team to ensure no one got left behind!”
A huge thank you to everyone who donated via our JustGiving page. We are proud to be donating £2000 to Mind.

Despite all the challenges, we can’t wait to do it all again next year!

Read more about how to support Mind charity here https://www.mind.org.uk/.

Moving towards the future state of quality and compliance with Speech Analytics

The current state of QA for most contact centres

When it comes to quality assurance practices, the average business contact centre monitors between as little as 1-2% of their overall volume of calls. 

Transitioning Contact Centre Challenges during the Pandemic with the aid of Speech Analytics

COVID-19 has been an unexpected event that has caused significant impact on contact centres across the country.

Why Compliance Can Make Or Break Your CX Strategy

It’s no secret that most businesses are heavily investing their time, money and energy into CX. 

call-performance

Take advantage of Ultracomms solutions

Let's chat