Transitioning Contact Centre Challenges during the Pandemic with the aid of Speech Analytics
COVID-19 has been an unexpected event that has caused significant impact on contact centres across the country.
Why Compliance Can Make Or Break Your CX Strategy
It’s no secret that most businesses are heavily investing their time, money and energy into CX.
Walking the CX tightrope: how to juggle customers and compliance
They may not look like it at first glance, but contact centre teams are some of the most skilled acrobats around. They have to face delicate balancing acts on a daily basis when it comes to customer...
How contact centres can achieve and action real operational visibility
Contact centres have come a long way from the days of operational improvement being down to guesswork.In as little as the last 5 or 6 years, the capabilities of technologies available to call centre...
How to make your data work harder: 6 steps to better contact centre reporting
In our last blog, we looked at which platforms can give contact centres real operational visibility, and offered some advice on how those at the helm could use the insights from these data sources to...
How to deliver exponential business growth and campaign success through ‘proactive CX’
In our previous post, we talked about the importance of having a game plan when it comes to selecting your CX solution and pitching it to the powers that be.
5 Qualities of a CX Solution That Will Guarantee Top-Down Investment
Great CX-pectations
We aren’t going to sugarcoat it for the sake of politeness – if you’re a senior manager for a contact centre, you’ve got a very hard job on your hands.
As if being up to...
With UCMS, maintaining the visibility and security of your contact centre operation, and empowering advisors from any location is Ultra easy
Ultracomms Call Management System (UCMS) is an omnichannel cloud contact centre solution with integrated secure payment handling software, reporting and speech analytics capabilities.
Established in...