Why Compliance Can Make Or Break Your CX Strategy

It’s no secret that most businesses are heavily investing their time, money and energy into CX. 

Walking the CX tightrope: how to juggle customers and compliance

They may not look like it at first glance, but contact centre teams are some of the most skilled acrobats around. They have to face delicate balancing acts on a daily basis when it comes to...

How contact centres can achieve and action real operational visibility

Contact centres have come a long way from the days of operational improvement being down to guesswork.In as little as the last 5 or 6 years, the capabilities of technologies available to call...

How to make your data work harder: 6 steps to better contact centre reporting

In our last blog, we looked at which platforms can give contact centres real operational visibility, and offered some advice on how those at the helm could use the insights from these data sources...

How to adapt your Customer Experience to the 'New Now'

During these difficult times, most businesses have experienced a negative impact on staffing. 

How to deliver exponential business growth and campaign success through ‘proactive CX’

In our previous post, we talked about the importance of having a game plan when it comes to selecting your CX solution and pitching it to the powers that be.

5 Qualities of a CX Solution That Will Guarantee Top-Down Investment

Great CX-pectations
We aren’t going to sugarcoat it for the sake of politeness – if you’re a senior manager for a contact centre, you’ve got a very hard job on your hands.
 
As if being up...

With UCMS, maintaining the visibility and security of your contact centre operation, and empowering advisors from any location is Ultra easy

Ultracomms Call Management System (UCMS) is an omnichannel cloud contact centre solution with integrated secure payment handling software, reporting and speech analytics capabilities.

Established...

International Women’s Day 2020 – Meet Victoria

Many of us are lucky enough to work in a modern environment where we are all treated with equality regardless of gender, but It hasn’t always been this way and it’s not the case for everyone....

Our Very Own ‘Secret Agent’ Santa (A Christmas Tail)

Christmas traditions don’t come any more traditional than the annual Secret Santa…; joke mugs, alcohol and choccies are also pretty standard fare.

Ultracomms' pledge to support Naomi House & Jacksplace in 2020

Today is Giving Tuesday so there’s no better day to announce our pledge to support Naomi House and Jacksplace as our charity of the year for 2020.

5 reasons why employee engagement is no game.

If you read a lot of industry news and commentary, you’ll notice that gamification is often promoted for its employee engagement benefits, particularly in a contact centre setting. We thought we’d...